Deliveries & Returns – PresentsAndGift.com
Delivery Options
We offer several delivery options to suit your needs:
- Standard Delivery: 3-5 working days (£3.95)
- Express Delivery: 1-2 working days (£6.95)
- Next Day Delivery: Order by 2pm for next day (£9.95)
Free standard delivery on all orders over £50
Order Processing
Orders placed before 2:00 PM Monday-Friday are processed the same day. Orders placed after 2:00 PM, on weekends, or bank holidays will be processed the next working day.
UK Delivery
We deliver to all UK mainland addresses. Delivery to Scottish Highlands, Islands and Northern Ireland may take 2-3 additional working days with additional charges.
International Delivery
We currently ship to selected international destinations. Delivery times and costs vary by country and are calculated at checkout. Customers are responsible for any customs charges.
Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email with your tracking number. You can track your package using the link provided.
Delivery Issues
If you experience any problems with delivery:
- Check your tracking information first
- Contact the delivery carrier directly
- Check with neighbours and your safe place
- Contact us through our website if issues continue
Returns Policy
We want you to be completely happy with your purchase. If you’re not satisfied, you may return most items within 30 days of delivery.
How to Return
To return an item:
- Log into your account on our website
- Go to your order history
- Select the item(s) you wish to return
- Print the returns label
- Package the item securely and post it
Return Conditions
Items must be returned in:
- Original condition
- Unused and unopened
- Original packaging
- With all tags attached
Return Costs
Standard returns: £2.95 (deducted from refund)
Free returns for:
- Faulty or damaged items
- Incorrect items received
- Quality issues
Refund Processing
Once we receive your return:
- Inspection within 3-5 working days
- Refund to original payment method
- Email confirmation sent
- Allow 5-10 days for bank processing
Exchanges
We offer exchanges for:
- Different size or colour
- Alternative products
- Store credit
Non-Returnable Items
The following cannot be returned:
- Personalised items
- Perishable goods
- Intimate products
- Opened software
Faulty Items
If you receive a faulty item:
- Contact us within 14 days
- Include photos of the fault
- We cover return shipping
- Choose refund or replacement
Gift Returns
Gift returns are accepted for store credit within 30 days of delivery. Original order number is required.
Christmas Returns
Extended returns period for Christmas purchases:
- Items purchased November 1st – December 24th
- Can be returned until January 31st
- All standard return conditions apply
Return Status
Check your return status:
- Through your online account
- Using your return tracking number
- By contacting customer service
For delivery or return questions, please contact us through the form on our website. We’re here to help ensure you have the best shopping experience with PresentsAndGift.com.