Frequently Asked Questions – PresentsAndGift.com
Orders & Payments
How do I place an order?
Browse our collection, add items to your cart, and proceed to checkout. You’ll need to provide delivery details and payment information to complete your order.
What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All payments are processed securely.
Can I modify my order after placing it?
Contact us immediately through our website. We can only modify orders that haven’t yet been processed for shipping. Changes are not guaranteed.
Delivery & Shipping
How long does delivery take?
Standard delivery: 3-5 working days
Express delivery: 1-2 working days
Next day delivery: Order by 2pm for next working day
International delivery: 7-14 working days
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking number via email. You can use this to monitor your delivery progress on the carrier’s website.
Returns & Exchanges
What is your return policy?
We offer 30-day returns for most items. Products must be unused, in original packaging, and with all tags attached. Some exclusions apply.
How do I return an item?
Log into your account, select the order you wish to return, and follow the return instructions. You’ll need to print a return label and attach it to your package.
When will I receive my refund?
Refunds are processed within 5-7 working days after we receive your return. Please allow additional time for the refund to appear in your account.
Products & Services
Do you offer gift wrapping?
Yes, we offer premium gift wrapping service for £3.95 per item. You can add this option during checkout.
Can I include a gift message?
Absolutely! You can add a personal gift message during checkout. We’ll include it with your delivery at no extra cost.
Do you restock popular items?
We regularly restock popular items. You can sign up for restock notifications on product pages to be notified when items become available again.
Account & Technical
How do I create an account?
Click “Create Account” in the top navigation and follow the registration process. Having an account makes future purchases faster and allows you to track orders.
I forgot my password – what should I do?
Use the “Forgot Password” feature on the login page. You’ll receive email instructions to reset your password securely.
Why is my payment not processing?
This could be due to incorrect payment information, security checks by your bank, or technical issues. Please verify your details and try again.
Special Services
Do you offer corporate gifting?
Yes, we have special programs for corporate clients. Please contact us through our website for volume discounts and custom gifting solutions.
Can I schedule delivery for a specific date?
While we cannot guarantee specific delivery dates, you can request a preferred delivery date during checkout. We’ll do our best to accommodate your request.
Do you offer gift receipts?
Yes, we automatically include a gift receipt with all orders, so the recipient can easily make returns or exchanges if needed.
Customer Service
How do I contact customer service?
Use the contact form on our website for the fastest response. Please include your order number and relevant details so we can assist you promptly.
What are your customer service hours?
Our support team is available Monday-Friday, 9:00 AM to 6:00 PM GMT. We aim to respond to all inquiries within 24 hours during business days.
Can I cancel my order?
Orders can only be cancelled if they haven’t been processed for shipping. Contact us immediately through our website to request cancellation.
For any other questions not covered here, please don’t hesitate to contact us through our website. Our friendly customer service team is always happy to help!